CloudMargin Boosts Their Team with Miriam Marascio Leading Client Services
Miriam Marascio has joined CloudMargin as Head of Client Services for the London-based global firm. Marascio has extensive client services leadership experience at global post-trade technology giant Clearstream Banking S.A., part of the Deutsche Boerse Group.
In the role reporting to CEO Stuart Connolly, Marascio is now responsible for the end-to-end care of CloudMargin’s clients, including onboarding, support and ongoing relationship management. CloudMargin clients include brokerage firms, banks, asset management firms, insurance companies, outsourcers and technology providers, and they range in size from small institutions to Tier 1 global banks.
Connolly said: “We are extraordinarily fortunate to add Miriam to our management team in this critical role, which expands on our previous initiatives with a dedicated relationship management function. Her deep understanding of post-trade services and laser focus on elevating the client experience will help ensure the continued high satisfaction levels of our ever-growing customer base around the globe. At the same time, her leadership and focus on our strategic direction will help us remain at the forefront of best practices and ensure that our client-facing processes are efficient and scalable.”
Marascio said: “I have always found the fintech space extremely fascinating, and I was immediately inspired by the innovative and revolutionary mission of CloudMargin. I was impressed by the remarkable accomplishments the company has reached over the last few years and by the focused, talented individuals who are part of it. I am absolutely honoured and excited to join the team and assume responsibility for the client-facing areas, contributing to the company`s goal of further improving the client experience by providing a best-in-class service.”
Marascio has spent the past 14 years in Client Services roles at Clearstream Banking S.A., a leading European-based supplier of post-trade infrastructure services with assets under custody of approximately €14 trillion. For the past six years she has been Client Services Vice President and Global Project Manager in London, leading projects aimed at improving the client experience as well as the department’s adoption of new technologies and optimisation of internal processes. Previously, she was the firm’s Client Services Deputy Head of Unit for nearly five years and a Client Services Officer for nearly three years, both in Luxembourg.
A native of Italy, Marascio began her career as a cultural mediator in Florence. Fluent in English, Italian and French, she speaks conversational Spanish and Mandarin. She earned a degree in Intercultural and Inter-Linguistic Studies from the University of Florence.