Claire is a Co-Founder of New Link Consulting and is responsible for Client Relationship Management and Delivery Oversights well as leading the Risk and Control Practice. With 20 years’ industry experience in the Financial Services sector, she is an experienced change manager in delivering complex programmes as well as a recognised expert in operational risk and control. Claire’s prior consultancy experience emanates from the Derivatives Consulting Group and Sapient Global Markets. There, Claire led the Business Consulting service which developed and delivered process solutions for clients. This included leading an industry-wide PMO, working with market utilities and major market participants to drive regulatory compliance in the derivatives industry. In addition to large scale delivery programmes, Claire’s consulting experience includes developing sales strategies and business development. Prior to moving into the Consultancy sector, Claire held senior positions in a number of major Financial Services institutions, including the London Stock Exchange, JP Morgan and the Royal Bank of Scotland. These included Head of Operational Risk (Investment Banking), Head of Business Management and Control (Global Operations) and Head of Change Management (Derivative Operations). Coupling her change and control expertise means that Claire has significant success in delivering large scale change programmes, designing and implementing target state operating models, and driving front to back process and control reviews and remediation. Her expertise has been instrumental in developing, managing and implementing risk frameworks for her clients, in order to help mitigate and manage operational risks.